His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council, initiated the 3-year countdown for implementing the Dubai Paperless Strategy, announcing the launch of the first two fully digital and paperless journeys on DubaiNow application, during a visit to the Smart Dubai headquarters on 6th, February, 2019.
The Strategy seeks to transform Dubai Government into a fully digital government in line with the vision of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai. The two journeys were launched via Smart Dubai’s “DubaiNow” platform – the city’s one-stop shop for smart services – the first of which revolves around driving a vehicle in Dubai, while the second focuses on relocating to a new house in the emirate.
H.H. Sheikh Hamdan went on to assert: “We have directed all government entities to use the standardised, aggregated government systems such as the Dubai Now platform and the National Digital Identity (UAE PASS), as well as to gradually transform service centres into community centres to take better advantage of these spaces, ensuring delivery of all services through digital platforms. These directives will, in turn, boost government efficiency and allow for the optimal use of government resources.”
The two newly launched and completely integrated customer journeys are available through the comprehensive Dubai Now application in which integrations has been initiated with government and private sector partners.
The first case, driving a vehicle in Dubai, covers all stages required to drive a vehicle in the emirate, from obtaining a driver’s license with Emirates Driving Institute, to finding a vehicle in collaboration with Car Suites, contacting the buyer and obtaining the vehicle documents and make an offer digitally, buying insurance through YallaCompare, registering the vehicle in Road and Transport Authority licensing systems, and view financing options as well.
Meanwhile, the second case, relocating to a new home in Dubai, is also an example of service integration provided by several parties as a pilot, it covers searching for a new house in collaboration with Dubai Assets Management, completing all transactions related to rent and contracting integrating with Dubai Land Department, and registering for Dubai Electricity and Water Authority services, as well as internet and telephone services with DU. Additionally, residents will also be able to execute move-in services such as cleaning, painting, etc., in collaboration with the Mr Usta mobile application.